Refund policy

Last updated: August 4, 2026

Automatic refunds

If a trace or a verdict fails to complete, the credits you spent on it come back automatically — no email needed. You can see every refund in your credit history.

Credit packs

Bought a pack and haven’t touched it? Write to us within 14 days of purchase and we’ll refund it in full. If you’ve used part of a pack, credits already spent on completed traces and unlocks are not refundable, but tell us what went wrong — if the product failed you, we’ll make it right.

Unlimited subscription

Cancel any time; your access runs until the end of the paid month and you won’t be charged again. If you subscribed by mistake and have run fewer than 5 traces, ask within 7 days and we’ll refund the month in full.

Data quality is not a loophole — but it is our problem

Reports aggregate third-party sources, and sources sometimes fail or block us. When that happens the report says so honestly. “A source was unavailable” is not by itself grounds for a refund — but if a report is substantially broken, contact us and we will refund or re-run it at our cost. Refreshes after a pipeline fix on our side are free for affected reports.

How to ask

Use the contact form or email support@tracetify.com from the address on your account. Refunds go back to the original payment method via Stripe, usually within 5–10 business days.

Fair-use limits for Unlimited (30 fresh traces/day) are described in the terms.